888win Privacy Policy

01 Introduction

888win ("we", "us", "our") operates the online casino and sports betting platform accessible at https://888win.lol (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and uses our services in Bangladesh and beyond.

This Privacy Policy ("Policy") describes in detail what personal information 888win collects about you, the purposes for which that information is used, the circumstances under which it may be shared with third parties, how long it is retained, and the rights you hold in relation to your personal data. This Policy applies to all visitors, registered players, and any individual who interacts with the 888win Platform in any capacity.

This Privacy Policy forms part of, and should be read in conjunction with, the 888win Terms & Conditions. By registering an account or continuing to use the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, you must discontinue use of the Platform immediately and may request closure of your account by contacting us at [email protected].

02 Data We Collect

888win collects several categories of personal data in order to provide, operate, and improve the Platform. The categories of data we collect are as follows:

2.1 Identity and Contact Data

When you register an account or complete KYC verification, we collect: your full legal name, date of birth, gender, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number.

2.2 Account Credentials

We store your username and a securely hashed version of your password. Plain-text passwords are never stored or transmitted in a recoverable format. We also store records of login timestamps, IP addresses used for login, and device identifiers associated with account access.

2.3 Financial and Payment Data

To facilitate deposits and withdrawals, we collect the following payment-related data: your registered mobile wallet number (bKash, Nagad, Rocket, or Upay), bank account details where bank transfers are used (Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions), transaction reference numbers, deposit and withdrawal amounts, and transaction timestamps. Note that 888win does not store complete payment card numbers on its own servers.

2.4 Identity Verification Documents

As part of the Know Your Customer (KYC) process, we may collect and securely store copies of: your National ID card, passport, or driving licence; proof of address documents (utility bills or bank statements dated within three months); and any additional documentation requested by our compliance team to satisfy regulatory obligations.

2.5 Gameplay and Betting Activity Data

We collect detailed records of your activity on the Platform, including: games played and bet history, wager amounts and outcomes, session durations, bonus usage and wagering progress, and live casino table participation records. This data is essential for account management, dispute resolution, and responsible gaming monitoring.

2.6 Technical and Device Data

Our servers automatically collect certain technical data when you access the Platform: your IP address, browser type and version, operating system, device type and screen resolution, referring URL, and pages visited during your session. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

2.7 Communications Data

We retain records of all communications between you and the 888win support team, including live chat transcripts, email correspondence, and any feedback or complaint records. These records are maintained for dispute resolution, training, and quality assurance purposes.

03 How We Collect Data

888win collects personal data through the following channels and methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in promotions;
• Automated collection: Technical and device data collected automatically by our servers and analytics systems each time you access the Platform;
• Cookies and tracking technologies: Information gathered through browser cookies, local storage, and similar technologies as described in Section 9 of this Policy;
• Third-party verification services: Identity and address verification data obtained from KYC service providers to whom you have consented to share your documents;
• Payment processors: Transaction confirmation and status data received from payment service partners including mobile financial service providers and banking institutions.

04 Purpose of Processing

888win processes your personal data exclusively for the following defined purposes:

888win does not process your personal data for any purpose not listed above without first obtaining your explicit consent or as required by applicable legal obligation.

05 Legal Basis for Processing

888win processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and 888win — including account management, payment processing, and game delivery — is undertaken on the basis that such processing is necessary to fulfil our contractual obligations to you;
• Legal obligation: Certain processing activities, including KYC verification, anti-money laundering checks, and the retention of transaction records, are mandated by applicable laws and regulations. We process this data to comply with such obligations;
• Legitimate interests: We process technical, device, and security data on the basis of our legitimate interests in maintaining Platform security, preventing fraud, and improving user experience — provided these interests are not overridden by your privacy rights;
• Consent: Where we process data for purposes not covered by the above bases (such as optional marketing communications), we will seek your explicit prior consent. You may withdraw this consent at any time by contacting [email protected].

06 Data Sharing and Disclosure

888win does not sell, rent, or trade your personal data to unaffiliated third parties for their independent commercial or marketing purposes. We may, however, share your data with the following categories of third parties strictly for the purposes described in this Policy:

6.1 Payment Service Providers

We share relevant financial and identity data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners for the sole purpose of processing your deposits and withdrawals. These partners are contractually bound to process your data only as instructed by 888win and in compliance with applicable data protection standards.

6.2 KYC and Identity Verification Partners

To fulfil mandatory identity verification requirements, we engage certified third-party KYC service providers. Your identity documents and personal details are shared with these providers only to the extent necessary to complete verification, and they are strictly prohibited from using your data for any other purpose.

6.3 Game Software Providers

Game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive limited technical data — typically a session token and anonymised player identifier — necessary to initialise and operate their games within the 888win Platform. These providers do not receive your full identity or payment information.

6.4 Legal and Regulatory Authorities

888win may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by law, court order, or regulatory directive. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

6.5 Professional Advisers

We may share data with our legal advisers, auditors, or financial consultants where strictly necessary for the provision of their professional services, subject to binding confidentiality obligations.

07 Data Retention

888win retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the full duration of your account's active status on the Platform;
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in line with standard financial record-keeping requirements;
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the last transaction, whichever is later;
• Communications records: Retained for up to three (3) years from the date of the communication for dispute resolution and quality assurance purposes;
• Technical and device logs: Retained for up to twelve (12) months for security monitoring and fraud prevention purposes, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately practicable due to technical constraints (such as backup systems), the data will be isolated and protected from further active processing until deletion is completed.

08 Data Security

888win employs a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the 888win Platform;
• Encrypted storage of sensitive data, including identity documents and financial records, on secured servers;
• Role-based access controls restricting internal access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing conducted by qualified information security professionals;
• Multi-factor authentication options available for player accounts to reduce the risk of unauthorised login;
• Continuous monitoring of network traffic and account activity for anomalous behaviour indicative of security incidents or fraud attempts.

While 888win maintains robust security practices, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account password and for logging out of your account when using shared devices. If you believe your account has been accessed without authorisation, contact us immediately at [email protected].

09 Cookies & Tracking Technologies

888win uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session state, and gather analytical data that helps us improve our services. A cookie is a small text file placed on your device by a web server. The cookies we use fall into the following categories:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and secure transactions. These cookies cannot be disabled without impairing your ability to use the Platform.

9.2 Analytics and Performance Cookies

We use analytics cookies to understand how players interact with the Platform — including which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is processed in aggregated, anonymised form and used solely to improve Platform performance and user experience.

9.3 Functional Cookies

Functional cookies remember your preferences — such as your preferred language settings and display configurations — to provide a more personalised experience on return visits.

9.4 Managing Cookies

You may configure your browser settings to refuse some or all cookies, or to alert you when cookies are being placed. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the 888win Platform, including logging in and placing bets. Instructions for managing cookies are available through your browser's help documentation.

10 Your Data Rights

As a user of the 888win Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username.

• Right of Access: You have the right to request a copy of the personal data 888win holds about you, together with information about how it is being used;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held in your account. You may update basic profile details directly through your account settings;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records (see Section 7);
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute regarding accuracy is being resolved;
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to 888win in a structured, commonly used, machine-readable format;
• Right to Object: You may object to processing carried out on the basis of legitimate interests where you believe your fundamental rights and freedoms override those interests;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

We will respond to all data rights requests within thirty (30) days of receipt. We may request proof of identity before processing a data rights request to ensure the security of your account information.

11 Minors and Under-18 Protection

The 888win Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. If 888win becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor in your care has registered an account on the 888win Platform, please contact us immediately at [email protected] so that the account can be suspended and the data removed without undue delay.

888win employs age verification procedures during registration and as part of KYC compliance to detect and prevent under-age access to the Platform. Attempts to circumvent these controls constitute a material breach of our Terms & Conditions and this Privacy Policy.

12 Third-Party Links and Services

The 888win Platform may from time to time reference or display content originating from third-party game providers whose software is integrated into our gaming catalogue. While 888win exercises reasonable care in selecting its game and service partners, we are not responsible for the privacy practices, data handling policies, or content of any third-party services operating independently of the 888win Platform.

We strongly encourage you to review the privacy policies of any third-party services you interact with. 888win's Privacy Policy applies solely to data collected and processed directly by 888win through the Platform at https://888win.lol.

13 Changes to This Privacy Policy

888win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent notice displayed on the Platform.

The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent amendment. We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by 888win, please contact our Data Protection team using the details below. All communications should be submitted in English.